The ITS Help Desk serves all Brock Students, Faculty, Staff, Alumni, and Guests.
Our most common questions are answered in our FAQ . If the FAQ does not answer your question, or for service requests and help with ITS related matters, please submit a Help Desk Ticket or contact us at one of our convenient locations:
Location: Plaza Building, Inside the Campus Store
Hours:
- Fall/Winter term: 9:00am – 4:30pm (Monday to Friday)
- Spring term: 9:00am – 4:30pm (Monday to Friday)
- Summer term: 10:00am – 4:00pm (Monday to Friday)
NOTE: Remote Support Help Desk is available 8:30am – 10:00pm (Monday to Friday), and 10:00am – 2:00pm (Saturday & Sunday)
Phone: (905) 688-5550 x 4357
We can help with: Computers, printers, and security.
Location: Computer Commons Help Desk – Scotiabank Hall
Hours:
- Fall/Winter term: 8:00am – 1:00am (Monday to Thursday), 8:00am – 11:00pm (Friday), 11:00am – 11:00pm (Saturday & Sunday)
- Spring term: 8:00am – 11:00pm (Monday to Friday), 11:00am – 9:00pm (Saturday & Sunday)
- Summer term: 8:00am – 9:00pm (Monday to Friday), 12:00pm – 5:00pm (Saturday & Sunday)
NOTE: Remote Support Help Desk is available 8:30am – 10:00pm (Monday to Friday), and 10:00am – 2:00pm (Saturday & Sunday)
Phone: (905) 688-5550 x 3778 or x 4677
We can help with:
| Issue | Support Offered |
| General Lab Support | Lab computers, basic software support, printing |
| Game Consoles | Assist with Wi-Fi setup |
| Mobile Phones | Assist with e-mail setup |
| Residence Cable TV | Reporting of issues |
| Sakai Support | General user support |
| Student Password Assistance | Reset and activation |
| Wireless Support | Connection assistance and troubleshooting |
Student advisors are not responsible for assisting with class work and assignments; these requests should be directed towards instructors and/or teaching assistants.
Any issues that cannot be resolved will be submitted to the ITS Request system and promoted to a higher support level.
Location: Computer Commons Help Desk – Scotiabank Hall
Hours: click here
Phone: (905) 688-5550 x 3778
We can help with: Classroom podium computers, and all ITS lab computers and printers.
Location: THw235 in Thistle Complex
Hours: Academic term
8:30am – 9:00pm (Monday to Thursday)
8:30am – 5:00pm (Friday)
No weekend support
Hours: Off-term
8:30am – 4:30pm (Monday to Friday)
No weekend support
Phone: (905) 688-5550 x 3588
We can help by: Supporting all of your audio visual needs & class room technologies.
Learn more about our department here .
