Wireless Network

About

全球电竞直播 ’s Information Technology Services (ITS) department provides campus-wide wireless connectivity to the internet and other online resources. Wireless networking allows Brock Faculty, Staff, Students and guests to access our network resources from many areas on campus.

BrockWiFi: This encrypted network is for Brock students, faculty and staff. Login credentials are the same as your CAMPUS ID.

eduroam: This network allows students, researchers, and staff from participating institutions to obtain wireless network connectivity when visiting other participating institutions by simply connecting their device to the eduroam network using their username and password from their home institution. Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

BrockEvents: This password-protected network is for visitors. Credentials are normally provided for on-campus events.

ITS wireless service for the University provides the following:

  • Site survey (building-wide) and design
  • Wireless coverage using 802.11 (A/G/N/AC standards)
  • 802.1X authentication service
  • Access point (AP) installation
  • Coverage available in all agreed areas
  • On-going monitoring, maintenance and support
  • Wireless Access is available 24/7 except for scheduled downtimes

Eligibility

You have automatic access to Brock’s wireless network if you are:

Students

Faculty

Staff

You may request wireless network access if you are:

Guests

In order to request guest access to Brock’s wireless network, please visit one of the ITS Help Desks for a temporary account. Please note that the Help Desk will request to see ID before creating the guest account.

Note: If you are visiting from another college or university that is a member of the eduroam roaming service, you can simply connect to the eduroam network and sign in using the credentials of your home institution.

Service Hours

Please view our  current support hours .

Service Expectations

The Wireless Network is available 24/7 except during scheduled maintenance and unplanned outages.

Connect

Computer Configuration

The wireless network service requires a one-time setup of ‘BrockWiFi’ on devices to enable the service with their Brock CampusID.

Setup Instructions:

iPhone, iPod, and iPad Configuration

This linked file below will configure your iPhone, iPod or iPad to use services provided by Information Technology Services on 全球电竞直播 ’s wireless network.

Download the linked file below to your computer and synchronize it to your iPod or iPhone using iTunes or just click on the link using your iPod or iPhone directly to install.

These configurations include the Brock private network root certificate where necessary.

Request

Please contact the ITS Help Desk .

FAQs

Please scroll to the bottom of this page for all frequently asked questions about this service.

Support

The ITS Help Desk is happy to help you. Here’s how you can contact us:

Call Us

(905) 688-5550 x 4357

FAQs

General

Please contact us at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

After changing your password, forget the network so that your old password is not cached.

Follow the steps below to learn how to forget your a network on your device:

Windows 10:

  1. Click the Network icon on the lower right corner of your screen.
  2. Click  Network settings .
  3. Click  Manage Wi-Fi settings.
  4. Under  Manage known networks , click the network you want to delete.
  5. Click  Forget .

OS X:

  1. Click on the  WiFi  symbol from the top menu bar and click  Open Network Preferences .
  2. Form the menu on the left, select  WiFi .
  3. Click  Advanced  (located in the bottom-right of the pop-up window).
  4. Select the network you want to forget and click the minus sign. Then, click OK .
  5. At the top-right, click on  Turn Wifi Off  and then click  Apply . Click on  Turn Wifi On  and reconnect.

iOS:

  1. Launch the  Settings app .
  2. Tap  Wi-Fi.
  3. Tap the  info button  next to the wi-fi network you want to forget (it looks like a lower-case “i”).
  4. Tap  Forget This Network.
  5. Tap  Forget  when prompted to confirm you want to forget the network.

Android:

  1. Open your  Android’s Apps menu .
  2. Click on the  Settings  button.
  3. Select  Wi-Fi  on the menu .  This button will scan your surroundings and list all available Wi-Fi networks around you.
  4. Slide the  Wi-Fi switch  to the “on” position .  Make sure your Wi-Fi is turned on in order to see a list of available networks around you.
  5. Select the network you want to forget. It will open a pop-up window where you can find more details about this Wi-Fi network.
  6. Click  Forget  (in the lower-right corner of the pop-up window). Your device will forget this network, and stop automatically connecting to it.
    • If you don’t see a  Forget  button here, click  Close  or  Cancel . Then, press and hold the Wi-Fi network on the list. It will open a new pop-up window with the  Forget  option.

Guest Wireless

In order to request guest access to Brock’s wireless network, please visit one of our ITS Help Desk locations for a temporary account. Please note that the Help Desk will request to see ID before creating the guest account.

Note: If you are visiting from another college or university that is a member of the eduroam roaming service, you can simply connect to the eduroam network and sign in using the credentials of your home institution.

If you are hosting a large event or conference at Brock and would like to provide WiFi access to non-Brock attendees you can request a username and password for your event using the  BrockEvents Request Form .

ITS will review your request and, if approved, provide a unique username and password to be used with the ‘BrockEvents’ SSID. Please allow at least one week for your request to be processed.

Once ITS has confirmed your username and password, you can share it with your guests. Please be aware that the username and password will only be valid for the dates of the conference and that these credentials will not allow access to Brock computers or lecterns.

Eduroam

You must install the eduroam app on your laptop, mobile phone or other device before you can connect to the eduroam network. Visit cat.eduroam.org and click the large blue button that says “Click here to download your eduroam installer” to install the appropriate version for your device.

Visitors to Brock

To access eduroam you will need a user name and password obtained from your home organization.

Eduroam technical support is provided by your home organization:

  • Ensure that you are able to connect to eduroam at your home organization before traveling.
  • 全球电竞直播  is unable to provide technical support to visitors.

Brock Students, Faculty, and Staff

  • Verify that the institution you are visiting is part of the eduroam program.

If eduroam still fails to connect, contact us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our  Contact Us  page.

Visitors to Brock

  • Please verify with your university or college that they participate in this program.
  • If your institution is unable to troubleshoot the issue, or does not participate in eduroam, you can request a guest account for Brock WiFi access at our  Computer Commons Help Desk .

The network restrictions placed on “eduroam” is at the discretion of the institution providing the service. At the very minimum, eduroam provides basic network connectivity for web browsing (HTTP), secure shell (SSH) and VPN only. There is no guarantee that eduroam will provide the same access to resources as the home or visited institution’s standard wireless networks.

At the very least, “eduroam” wireless networks implement WPA/TKIP encryption with 802.1x authentication. Some institutions may offer additional methods such as WPA2/AES or mixed‐mode operation (WPA and WPA2). This ensures that the wireless portion of you connection is secure; however, you should still continue to use protocols that provide end-to-end encryption such as HTTPS and SSH.

Connecting to an “eduroam” network requires a WPA compatible wireless adapter and an 802.1x supplicant. The EAP type (TTLS, TLS, PEAP, etc) required by a visiting user will be the same as the user’s home institution.

For information on the global “eduroam” initiative, you can visit the eduroam.org  website.