FAQs

Both Dining and Flex Dollars are loaded to your Brock Card and work as a declining cash balance.Purchases made with both Dining and Flex Dollars are subject to applicable taxes.

Dining Dollars can be used at our Dining Services locations on campus which include Tim Hortons, Starbucks in the Market, the Guernsey Market and the Hungry Badger.

Flex Dollars can be used at our Dining Services locations on campus, as mentioned above, and at the Campus Store and Residence Laundry services. For a complete list of participating locations, please click on the following link .

You can add Flex Dollars to your Brock Card account at anytime online or at the Brock Card office. In office accepts cash, credit or debit.

If your Brock Card is lost or stolen, please contact brockcard@brocku.ca or login to your Brock Card account to deactivate your card. Should you find your lost and deactivated card, please visit the Brock Card office to have your Brock Card re-activated.

Yes, you can use all the methods of payment listed, as all Dining Services locations on campus accept cash, credit and debit.

Dining and Flex Dollars are a more convenient option without having to carry cash around. It’s much quicker and easier; plus you don’t have to pay transnational and/or monthly fees on your Brock Card account.

For your convenience and speed of service, the cash terminals are programmed to use your All-Access Meal Plan first at DeCew & Lowenberger Fresh Food Company. At the Guernsey Market, Tim Hortons Schmon Tower, Starbucks- Guernsey Market and The Hungry Badger, the cash terminals are programmed to use your Dining Dollars first, followed by Flex Dollars. Our participating partner locations can only deduct from Flex Dollars.For example, Flex can only be used at Library photocopiers.

The cash terminals at all Dining Services locations will display your combined Dining and Flex Dollars balances. You can also view your Brock Card balances online or by visiting the Brock Card Office during business hours.

Yes, both Dining and Flex Dollars will automatically carry over to the next academic school year.

Flex Dollars are refundable pending that your remaining balance is greater than $25.00. Please email the Brock Card office and include in your email your full name and student number, and in the subject line please write Flex Refund Request. Note, a processing fee of $25.00 applied to all Flex Dollar refunds.