Medical and Emergency Services

**UPDATE: The services below may be temporarily altered or disrupted due to COVID-19 precautions. Please refer to the resources’ respective websites for updates about services. **

The following resources provide urgent and non-urgent physical and mental medical care for sexual assault survivors.

It is important to seek physical medical attention after experiencing an assault, even if there are no visible injuries, or if you do not want to report to the police. Sexual Assault and Domestic Violence Treatment Programs  DO NOT  report assaults to the police.

Additionally, it is important to take care of your mental health after experiencing a sexual violence incident. Please take a look at the available supports below, and connect with the one that is the right fit for you.

If you have any questions about the services or need help navigating them, please email svsec@brocku.ca .

Emergency Services

Niagara’s Regional Police Service can be called in case of emergency, or when you feel the safety of people are at risk. They can also be called in non-emergency situations for help and to report a crime.

  • For emergencies , call: 9-1-1
  • For non-emergencies, please call:
    • St. Catharines, Niagara-on-the-Lake, Niagara Falls, and Thorold , call: 905-688-4111
    • Fort Erie , call: 905-871-2300
    • Pelham , call: 905-735-7811
    • Grimsby, Lincoln and West Lincoln , call: 905-945-2211
    • Welland, Wainfleet and Port Colborne , call: 905-735-7811
  • To report a crime online, go to: Online Reporting

Hamilton’s Police Service can be called in case of an emergency, or when you feel the safety of people are at risk. They can also be called for non-emergency situations for help, and to report a crime.

  • For emergencies , call: 9-1-1
  • For non-emergencies, call: 905-546-4925
  • To report online visit: Online Reporting

Brock Campus Security can be called in case of an on-campus emergency. You can also report a crime that has occurred to a Brock Community member, or on Brock property.

  • For emergencies , call: 全球电竞直播 x3200
  • For non-emergencies, call: 全球电竞直播 x4300
  • For more information, visit their Website
  • Download the Brock Safety App:

全球电竞直播 Physical and Mental Health Services

全球电竞直播 ’s Walk-in clinic for physical, mental, and sexual health services. They also can receive disclosures and reports related to sexual violence. Visit their website for more contact information.

Over the phone free Mental Health Support for students on and off-campus.

  • Crisis support (24/7): 1-833-276-2533 (1-833-BROCK33)
  • Students who are outside of North America can call 011 416 382 3257 for 365/24/7 telephone support.
  • Email: referralstaff@brocku.ca
  • Website

Free personal counseling for students on and off-campus. Discuss your personal and/or social difficulties with a counsellor.

  • Crisis counselling (24/7): 1-833-276-2533 (1-833-BROCK33)
  • Students who are outside of North America can call 011 416 382 3257 for 365/24/7 telephone support.
  • Email: counselling@brocku.ca
  • Website

A services that provides threat assessments for students who may be a threat to themselves or others.

Public Physical Health Resources

Regional unit at the St. Catharines General Hospital for all sexual assault and domestic violence services. They can gather sexual assault evidence kit, give you medical attention, perform STI and pregnancy testing and prevention, and provide free counselling. This service DOES NOT report cases to the police.

  • Phone: 905-378-4647 x45300
  • For free counselling call the number above Wednesdays from 9am-12pm to register
  • Website
  • For immediate medical care at any time, please present to one of Niagara’s Health emergency departments or urgent care centres.

    • Greater Niagara General Site
      5546 Portage Road
      Niagara Falls, ON L2E 6X2
    • St. Catharines Site 
      1200 Fourth Avenue
      St. Catharines, ON L2S 0A9
    • Port Colborne Site
      260 Sugarloaf Street
      Port Colborne, ON L3K 2N7
    • Welland Site
      65 Third Street
      Welland, ON L3B 4W6

Response team located at Hamilton General Hospital and McMaster Children’s Hospital for all sexual ass­­­­­ault and domestic violence services. They can gather a sexual assault evidence kit, give you medical attention, perform STI and pregnancy testing and prevention, and provide free counselling. These locations do not report assault cases to police. You can request to see a SANE (Sexual Assault Nurse Examiner) to receive this service.

  • Phone: 905-521-2100  x73557  
  • Website
  • If you have experienced sexual assault or domestic violence and require medical care, visit these locations and ask for the sexual assault nurse examiner (SANE):

A resource that connects people to avail able Sexual Health C entres around the Niagara region . Sexual Health Centres in Niagara may provide STI testing and treatment, birth control, pregnancy testing, morning after pill, unplanned pregnancy options and counselling, free condoms and a men’s clinic. All services are free and confidential. You do not need a health card to access these services.

A resource that connects people to available Sexual Health C entres around the Hamilton Region. Sexual Health Clinics in the Hamilton Region offer information on safer sex practices, low-cost birth control (based on eligibility), low-cost Emergency Contraceptive Pill, free pregnancy testing, free STI testing and treatment, free condoms free hepatitis A and B vaccines for persons at risk, and free needle exchange and harm reduction supplies.

A service that connects victims and survivors if Sexual Violence with Sexual Assault Centres in any region across Ontario. This resource also offers free information and resources about Sexual Violence and Consent.

Quest is a primary health care clinic that provides services to individuals experiencing social, economic and cultural barriers. They place emphasis on caring for: individuals without a healthcare provider who are also experiencing mental health, addictions or concurrent disorders, street-involved populations (homeless, under-housed, sex trade workers), isolated seniors, sexually and gender diverse populations (LGBTQ+), at-risk children, youth and families, individuals who frequent the Emergency Department for care/opioid-dependent (USAT), Migrant Agricultural Workers (MAWP).

  • Call: 905-688-2558
  • Address: 145 Queenston Street, St. Catharines, ON, L2R 2Z9
  • Website

Community Shelters

Niagara Region Shelters

Gillian’s Place in St. Catharines offers support for women and children who have experienced abuse. They run a shelter for women with and without children, they provide free individual and group counselling, and a 24/7 support and information line.

  • 24/7 support line: 905-684-8331
  • Pour le support en Français: 1-877-336-2433
  • Website

Women’s Place of South Niagara offers support and services for women and children around the entire Niagara Region. This resource provides free shelters, counselling, education and advocacy. They also have 24/7 confidential call and text support lines.

  • For 24/7 support in Welland, Port Colborne, Wainfleet, Pelham and surrounding areas:
  • For 24/7 support in Niagara Falls, Fort Erie and surrounding areas:
  • Website

YWCA St. Catharines and Niagara both offer emergency homeless shelters for women and children. They run 365 days a year, 24/7. If you need support:

  • Niagara Falls
    • Call: 905-988-3528 x4025
    • Address: 6135 Culp St., Niagara Falls, Ontario, L2G 2B6
  • St. Catharines
    • Call: 905-988-3528 and dial 0
    • Address: 183 King St., St. Catharines, Ontario, L2R 3J5
  • Website

YWCA Niagara also offers a 365 day/year, 24/7 emergency men’s shelter for men and children. If you need support:

Abbey House provides safe transitional living for Indigenous women and children in Niagara. They also provide many resources for Indigenous women and children, such as cultural teachings, cultural sensitivity, talking circles, crisis intervention, peer counseling, and much more.

Hamilton Shelters

Hamilton’s Women’s Centre offers interval housing and shelters to women and children, a crisis line, education, counselling, legal advocacy services, and more. Please refer to the contact information below for details:

  • 24/7 crisis phone line: 905-387-8881
  • General phone line: 905-387-9959
  • Online contact form: Form
  • Website

The Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law.

  • 24/7 crisis line: 1-888-308-6559
  • General phone line: 905-664-1114
  • Website

Public Mental Health Resources

Crisis Mental Health Services

Offers 24/7 crisis lines for the Niagara Region. If you or someone you know is in crisis, you can call these hotlines for help, or just someone to talk to.

  • St. Catharines/Niagara Falls/Area: 905 688 3711
  • Port Colborne/Wainfleet/Area: 905 734 1212
  • Fort Erie/Area: 905 382 0689
  • Grimsby/West Lincoln/Area: 905 563 6674  
  • Website

Niagara and Hamilton Police mental health support and mobile response team.  

Short-term counselling, urgent support services, Safe Beds, residential services.  

  • For immediate Mental Health support: 1-866-550-5205 (24/7 line)
  • General inquiries: 905-641-5222
  • Website

A service providing mental health counselling, skills training, referrals, advocacy, primary health care clinics.  

  • Crisis Line, COAST Hamilton (Police services): 905-972-8338
  • Website

The general website for the Canadian Mental Health Association. This association has hundreds of branches all over Canada to help you seek the Mental Health Support you need. Visit this website to find a branch and services near you.

2SLGBTQ+ Services

A confidential, non-judgemental, and informed peer support for Ontario LGBTTQQ2SI youth.  

A hotline that is a peer support service run by trans people, for trans and questioning callers. For individuals in crisis, or just for someone to talk to about anything.

Quest is a primary health care clinic that provides services to individuals experiencing social, economic and cultural barriers. They place emphasis on caring for: individuals without a healthcare provider who are also experiencing mental health, addictions or concurrent disorders, street-involved populations (homeless, under-housed, sex trade workers), isolated seniors, sexually and gender diverse populations (LGBTQ+), at-risk children, youth and families, individuals who frequent the Emergency Department for care/opioid-dependent (USAT), Migrant Agricultural Workers (MAWP).

  • Call: 905-688-2558
  • Address: 145 Queenston Street, St. Catharines, ON, L2R 2Z9
  • Website

Indigenous Services

Culturally grounded, fully confidential helpline for Indigenous women available in 14 languages across Ontario .

  • Toll-free, 24/7 Help Line: 1-855-554-HEAL (4325)
  • Live Online Chat: Website

Offers immediate help to all Indigenous people across Canada. Counseling available in Cree, Ojibway, and Inuktitut.  

  • Toll-free, 24/7 Help Line: 1-855-242-3310
  • Chat online: Website

Abbey House provides safe transitional living for Indigenous women and children in Niagara. They also provide many resources for Indigenous women and children, such as cultural teachings, cultural sensitivity, talking circles, crisis intervention, peer counseling, and much more.

The Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law.

  • 24/7 crisis line: 1-888-308-6559
  • General phone line: 905-664-1114
  • Website

More Services for Students, Women, and Survivors

Free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario.  

  • 24/7 phone line: 1-866-925-5454
  • 24/7 text line: Text GOOD2TALKON to 686868
  • Website

A provincial telephone helpline for Francophone women dealing with violence .  

Une line d e soutien francophone pour ceux et celles touch és par la violence fait aux femmes dans la province de l’Ontario .  

Supporting individuals who have experienced abuse in intimate adult relationships. Individual & group counselling. Available in: St. Catharines, West Lincoln, Niagara Falls, Welland, Fort Erie, and Port Colborne.